Lucky Tiger Casino - Player is questioning casino’s reputation.

Hello, I just want to know about this casino luckytigercasino.com, which I got an email where it told me that they gave me $ 60 free without deposit with playthrough 50, which I entered and I already converted it into real money, now they tell me that I should deposit $ 25 and play them after that they ask me for certain documents such as an identification card, and my address document to verify the account and after that I can withdraw $ 100, I have looked for reviews of this casino but cannot find it, I wanted to know if you know it this casino, will not be reliable to deposit? I appreciate your answer. I sent screenshots of the casino.

Dear Cristhian,

Thank you very much for submitting your complaint and turning to Casino.guru for help. Today we finished the review for Lucky Tiger Casino:

https://casino.guru/lucky-tiger-casino-review

Unfortunately, this casino seems to be only a few weeks old and from what I see at the first sight - it has a rating 5.9/10 (marked as ‘Questionable‘), and the casino doesn’t have an official license and has terms we consider to be unfair. We wouldn’t recommend you playing here (but of course, we cannot stop you from doing so). I would suggest checking out our list of recommended casinos here:

https://casino.guru/top-online-casinos#tab=RECOMMENDED

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Hello, I appreciate your answer, but could you tell me what terms you think are unfair to players?

It is this specific term we found unfair:

"The Customer is playing no- or low-risk strategies in order to avoid risking promotional credits/money;"

We believe, that players have the right to play the way they pefer without being scared of losing their winnings for using a betting pattern. We describe our opinion here in this article:

https://casino.guru/fair-gambling-codex-for-casinos#betting-patterns

"Casinos use this rule to protect themselves against bonus abusers, who can often be identified by their betting patterns. However, some casinos also apply this rule to regular players and use it as an excuse to decline withdrawals of legitimate winnings."

"Another issue is the way betting patterns are defined. Theoretically, any sequence of bets can be called a betting pattern."

Cristhian, is there anything else I could help you with? We are extending the timer by 7 days. Please, be aware that in case you don't reply in the given time frame, we will close your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.