Lucky Tiger Casino - Player is facing slowed withdrawals due to confusing paperwork.

I joined lucky tiger casino and reviewed the withdrawal process in their withdrawal tab. There was a form to be completed and I submitted. Meanwhile I continued to play and while they stated could take 4 business days I was fine. After winning over 1800 and spending about the same amount I was then emailed that I missing some more information but yet they don’t really provide full detail where to find it.

after a week or so going back and forth, I had to go through their entire terms just to locate what they were asking for. Meanwhile I had money I couldn’t withdraw nor could I use up my daily free spins because I had money on my account.

I submitted all the paperwork and they still came

back with asking for more copies of each card I used. After 2 weeks and using up the money I had because they don’t offer pending withdrawals while you wait.

pretty much you either wait weeks and don’t play or use up the funds you win as what there plan is so by the time you are approved you have nothing left. Further, once approved it’s harder to just win anything .

i pleated my case to them stating under withdrawal they have 1 form to complete but that is just one form. There are other forms that have to be completed which is misleading and therefore they drag the process so if you have any winnings you are stuck by either waiting or just continue playing so they can get their funds back.

complete rip off if you ask me. I told them I was not happy and after I had over 1800 I had won I told them they owed me at least 1k which I was willing to negotiate. Never once did they acknowledge my complaint but instead they continue with it’s in the terms. So ever time you are missing something it’s another 4 business days plus and oh finance doesn’t work on the weekends.

beware of playing however I recommend to be verified and accepted before playing but then again I never once was able to cash out anything, therefore not sure what other excuse they can pull.

Dear Clinakiss,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified? What feedback regarding the status of your verification have you received?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Do I understand correctly your withdrawable balance represents 1000 USD?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

If that’s a question I don’t understand what you are asking?

Dear Clinakiss,

I apologize for any confusion and late response. Please let me know which questions you don't understand.

https://casino.guru/complaint-resolution-instructions According to our article we require your cooperation when your complaint is submitted:

Be prepared to cooperate. If you just submit your complaint and engage with us no further, it's almost certain that your complaint will be rejected. For our complaint experts to help you, you need to respond to their questions and provide all the information needed for them to assess the situation and decide on the best course of action.

• What is your current balance in the casino?
• What is the status of your KYC verification in the casino?
• When did you request a withdrawal from the casino? What is its status?
• Could you please share the communication you received from the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I'll wait for your reply.

Dear Clinakiss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.