Lucky Nugget Casino - The player's account got closed.

Tried for months to get the 900$ i won. First they said it was going for review and would take 24 hours. Than theybdaid it went to their billing review office e or financial whatever they referred to it as. Than after two months I asked again what's going on with the money. And than I received a email saying. Any funds I won wouldn't be given to me. Also that my account was closed. I didn't violate any of the rules. I didn't multipl accounts either only one account. The only thing I did wrong was ask when I the 900$ wS gonna be paid out. ... thres no customer support tou can speak to about this either just robots. .

I would give it 0 stars if there was an option it should be on the blacklist

No explanation and a message that

said this.

Please be advised that we are still currently having an in-depth review of the funds. We will be in touch as soon as our management provides feedback.

Your patience is greatly appreciated.

And than I received this

We hope you are well.

We are sending you this email as our Operational Department closed your Lucky Nugget online casino account as per management discretion. Kindly please do refer to section point 10.17 as per terms and conditions for any disagreements.

The account will remain closed indefinitely.

Funds on the account have been confiscated.

Hello alexsampson1994,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Nugget Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did your account got closed? Did you accumulate your winnings from real money or bonus balance? When was the last time you spoke to the casino and what was it about? Did they specify in any way the reason of blocking you?

Looking forward to your answer.

Regards,

Nick

Dear alexsampson1994,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.