Lucky Legends Casino - Withdrawal of player's winnings has been delayed.

Another inclave related casino "lucky legends "casino they state they ..can "pay later in terms and conditions..but bitcoin payout comes up 7 days..then you never know how long on time ..or 3 weeks later! these Bigger casinos are good in the beginning..but once ya win ..or move to vip status pay when they feel like .it ***who wants to wait weeks for a payout!**👎👎😤😡😖🤬🤬🤬

Dear debic20,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear debic20,

Have you received your withdrawal from the casino yet?

No had too many free chips..these sights can be difficult and have to many rules..small casinos better $!

Thank you for your reply, debic20. Do I understand correctly that the casino confiscated your winnings because you activated multiple free bonuses consecutively?

Dear debic20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

That’s what the chat agent said ..then I received a call it was ok for the withdrawal.because they did ask for a 10 $ deposit to withdraw it..So obviously there was a deposit made for it as asked…after" to go through ..then when I went back I noticed my approved documents weren’t showing up..so wasn’t too trusting to play right now . The coupon was for a $200 max cash out..right after I just played off the winnings ..I had a phone call withdrawal was ok .which was a nice thing from a casino ..so up in the air on this casino so far . Thanks

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear debic20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.