The player from Texas had initiated a withdrawal that was approved more than 10 business days prior, but the funds had not arrived. The player had reached out to the casino's support for assistance but had not received a response. After the player filed a complaint, the casino had proceeded with the payment. The issue had been successfully resolved with the player confirming receipt of their winnings. We had marked the complaint as 'resolved' in our system.
Lucky Legends Casino - Player's withdrawal is delayed.
Amount: $100
Lucky Legends Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.6
Lucky Legends Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
8 months ago
I am still waiting to get paid from this casino. I submitted my documents and the withdrawal was approved on March 13th. They state after approval, payments take 7-10 business days to reach your account. 10 business days went by and nothing. I reached out to support to escalate but haven't heard anything further. Is there anything you all can do to help?
Public
Public
8 months ago
Hello chriskent0819,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
8 months ago
It was accumulated with real money. Did you reach out to them? They randomly paid me this morning. Thank you
Public
Public
8 months ago
Dear chriskent0819,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
