Lucky Legends Casino - Player's withdrawal is delayed.

After severel emails I still havent received my money. Every time it's a different excuse. Ive emailed them all the necessary documents that they asked for. They asked me for a utility bill to confirm my address. I've explained to them that the bill is not in my name it's in my landlordname. They told me it's fine I just need to get a letter from my landlord to confirm that I'm renting from her and that the address is right. Ive emailed the letter together with the utility bill again to them. They emailed me back and told me everything is in order and they are busy with my payout. It's been more than a month and still nothing just another excuse.

Please can you help me with this cos I'm really getting tired of their stories.

Thanks so much.

Cecile ***

Dear biermanncecile42,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Legends Casino.

I checked the documentation you sent and would like to ask you a question.

Could you please confirm whether you made a minimum qualifying deposit in the casino as the casino is asking for?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks so much for helping me with this. I'm really fed up with their excuses. Really can it take so long for them to do a payout?

Other casinos take 48 hours and it's done. But not this one it's a month now and I'm struggling to get my money.

Thanks again

Cecile ****

Thanks so much for helping me with this. I'm really fed up with their excuses. Really can it take so long for them to do a payout?

Other casinos take 48 hours and it's done. But not this one it's a month now and I'm struggling to get my money.

Thanks again

Cecile ****

Thanks for trying to help me resolve this matters

Hi can you please tell me what's happening with my case? Complaint ID:84882 -

Thank you

Cecile *****

I apologize but you haven't replied to my last question.

According to the screenshot you submitted, a minimum qualifying deposit was required. Without it, the payment method won't be verified and you won't be able to use it for withdrawals.

I am referring to Step 2 in the screenshot below.

Could you please clarify if you made the minimum qualifying deposit already?

No I did not make a deposit. But I've asked the guy before I wanted to withdraw if it matters so he told me no. So now what I'm not getting my money????

Could you please forward any relevant communication with the casino regarding the minimum required BTC deposit? My email is tomas@casino.guru

I'll await your response.

Dear biermanncecile42,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi

Tell me if I deposit the $100 into my bitcoin will they pay out the money?

Hi

Please tell me if i deposit the money into my bitcoin account will they then do the payout?

Thanks

Cecile ****

According to the screenshot from your account, the deposit that is required is $10.

Please let me know what happens when you make a deposit.

I'm going to deposit it today still. I'll let you know what's happening.

Thanks again for your help

Cecile ***

Is there any update regarding your withdrawal attempts? Please let me know.

Dear biermanncecile42,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.