The player from Arizona had requested a withdrawal that was accepted on May 8th and approved on May 18th. Despite surpassing the 7 to 10 days processing window, the player still had not received the funds and felt given the runaround. We contacted the casino to inquire about the status of the player's withdrawal. The issue was resolved successfully as the player confirmed receiving the payment.
Lucky Legends Casino - Player’s withdrawal is delayed.
Amount: $2,000
Lucky Legends Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.6
Lucky Legends Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
I've been trying to recieve my withdrawal I made on the second of May. It was accepted on the 8th of May and approved on the 18th of May. And I've been getting the runaround since then. It's been passed their alloted time window 7to 10 days. I've withdrawaled here before without incident but now it's a significant more and now the runaround
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5 months ago
Hello Angel39,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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5 months ago
I've been a verified player since August of 2023.i think the winnings were made with a deposit bonus and made it through the waging requirement. Hence the amount of the was taken from the withdrawal amount. I chatted with the casino on Thursday the 27th of May I made a type 0 on my complaint it was approved on the 16th of May and I made the request on the 2nd of May. When I talked with chat I was asking for a update on why payment had not been paid. And I just got the runaround. And they ended the chat.
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5 months ago
Hello Angel39 and thank you for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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5 months ago
Hi Angel39,
I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.
Dear Lucky Legends Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please check what is the current status of the player's withdrawal request?
I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.
Kind regards,
Natalia
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5 months ago
Dear Angel39,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Natalia
Casino.Guru
