The player from Hawaii had been unable to withdraw his winnings from an online casino, despite having completed the casino's requirements and receiving an approved payout date. He had used Bitcoin for the transactions, but the promised payout times had been exceeded without him receiving any money. The player had previously attempted a withdrawal on free spins, but was denied due to consecutive bonuses after being asked to deposit. In his recent claim, he had deposited $50 in Litecoin and ended with winnings around $550, but the casino deducted $200, leaving him with $350. The player confirmed he had passed the KYC and verified his address. Despite our attempts to assist, the player did not respond to our inquiries, which led us to reject the complaint due to lack of further information.
Lucky Legends Casino - Player's withdrawal is delayed.
Amount: $350
Lucky Legends Casino
Safety Index:Below averagePlayer stopped responding
REJECTED
Case summary
I've done everything they ask me to do Been approved about a month ago and waited out there 7 to 10 business days twice. Finally one of there representatives gave me a payout date which was 4/7/2024. I've paid with Bitcoin gave them my Bitcoin adress but still no pay. I write them to find out what's going on and all I get is an is the same prompt on there payout times in which they exceeded already.
Dear kaimi728,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Do I understand correctly that you passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
I tried to withdrawal on free spins once and was told to make a deposit before I can claim it. After the deposit I submitted everything they asked and at the last minute they denied me because of consecutive bonuses. Why would they make me deposit just to deny me. That's the only previous withdrawal attempts.
Oñ this new claim I put in 50 dollars on Litecoin to lucky legends casino using there 30% no rules bonus. When I cashed out I finished at 550$ give or take a couple dollars but somehow they took out 200$ leaving me with 350$. Fine
I did pass the KYC and verified my adress and myself.
I also deposited from my crypto wallet and gave them more information that I wanted too so I'm a little sketched out by all this.
Thank you for your reply, kaimi728. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
