Lucky Legends Casino - Player’s withdrawal and communication are blocked.

the casino dont awnser and they just made new rules so i cant chat whit them and they dont awnser on email no more

and i was approved and all then they told me to w8 a week or 2 even know they just needed to be pay out

they shut payout to my coinbase and i know they have the right keycode or what ya call it..

HELP PLEASE

i really need ya help

Dear moralensvogter,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Legends Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please clarify if your casino account has been blocked? Can you log in to your casino account?
• Have you made any deposits in the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

they have now made new rules soo i cant play inthere any more 🙂

and they dont awnser on emails...

i dont thing its closed cause i still recive promotions from them 🙂

here is the email they send when you write to that email but get no reply

and it should be said that I made whitdraw on 24 Feb XD

Thank you very much, moralensvogter, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear moralensvogter, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Lucky Legends Casino representative to join this conversation. 

Dear Lucky Legends Casino, could you please provide more information about this case? 

Looking forward to your reply.

Greetings all,

Unfortunately we are no longer allowed to service players from Denmark and the account has been closed however payment in full was made on the 10th of April via Bitcoin and has been confirmed delivered in Blockchain Explorer. Please let us know the funds arrived safely moralensvogter.

Best wishes,

Lucky Legends

Thank you for the response, Lucky Legends Casino. 

moralensvogter, could you please advise if you have received the payment?

Dear moralensvogter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, we’re forced to reject this case because moralensvogter has stopped responding to our messages and questions. Without moralensvogter cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.