Lucky Legends Casino - Player’s account unexpectedly closed after approval of $2000 winnings.

3/13 approved $2000 All account verification authentication and no First withdrawal

even for no reason closed my account I can’t contact casino… I sent an email several times, but I only received the same reply automatically please please let me know why why ????

Dear chungen1802,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Legends Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games)
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1)I was start playing with luckylegend about one more year I don't know exactly because I can’t login my account

2) I'm curious about the withdrawal status I was try login my account but I can’t login

3) minimum deposit $50 300% no rule bonus no Playthrough no maximum cash out

Thank you very much, chungen1802, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello chungen1802,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Lucky Legends Casino representative to join this conversation and participate in resolving this complaint.

Dear Lucky Legends Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Greetings all,

We have reviewed the situation and it appears there were some rather serious issues regarding account verification. We have requested the specifics from the requisite department and will share the information directly with the casino.guru team once we have further information.

Best wishes,

Lucky Legends

After reviewing the situation, I heard that there was a rather serious problem with account verification. How can I resolve this if I block contact without specifically explaining what the problem is?

There was no problem with deposits and withdrawals for over a year, and when I inquired several times after confirming the withdrawal, they said there was no problem.

Since the withdrawal period expired, the account was unilaterally blocked because I can’t contact with casino. I need know why???

Dear Lucky Legends Casino,

Is there any development with the player's verification?

I'll be awaiting your reply.

Greetings all,

We are still waiting for further documentation regarding this case from the requisite department, the individual we need to speak with has been on an extended holiday which has slowed things down considerably. Thanks to everyone for your patience in the matter.

Best wishes,

Lucky Legends

I submitted all the required documents. This is not my first withdrawal, and before that it was processed without any problems. The withdrawal is not processed and the account is blocked without an exact reason.almost 2 months I'm so angry at the absurd excuses. It's because of one employee's long vacation.This is such an irresponsible excuse.

Dear Lucky Legends Casino,

Two months is quite a significant time to verify the Player's account. Could you speed up the process and verify the Player as soon as possible?

I'll be awaiting your reply.

Hello chungen1802,

I have been presented with evidence by a representative from the casino indicating that you have submitted a forged ID. Would you like to provide any comments on this matter?

I'll be awaiting your reply.

I am sorry for the late reply

I am a permanent resident of the United States. I presented my American driver's license. Since my nationality is not American, I submitted my Chinese ID last.U.S. permanent residency is valid and Chinese ID is also valid.

Hello chungen1802,

It appears that the expiration date on your driver's license was tampered from 2023 to 2028. Could you comment on this?

I'll be awaiting your reply.

Dear chungen1802,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.