Lucky Hippo Casino - Player's account is banned after winning a bonus.

I finished and won a no deposit bonus.

Withdrew the winnings and instead of paying me out they banned my account.

Glad I never spent real money here, they're a bunch of scammers.

Dear LadyCatSquid,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Hippo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your winnings with the help of a no-deposit registration bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I made my account same day, probably only had the account for a couple of hours.

I learned that it was blocked when I could no longer log in.

I won and finished the required wagering on slots.

Yes, I used a no deposit registration bonus.

I would also like to note that the total I could win and withdraw from the bonus was $100.

Their minimum is $150 for withdrawal.

I managed to win an edition $80 after my account was set back to only $100 after finishing the wagering.

If there was an issue with me trying to withdraw $180 instead of $100 they

1. Should have communicated with me

2. Made their minimum withdrawal amount $100 (the "max" you're suppose to be able to win after the no deposit bonus is completed)

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

We can keep communication public.

I have no screenshots to share as I cannot log in to take them.

After the casino closed your account and withheld your winnings, have you contacted their support (support@luckyhippocasino.eu) and asked for an explanation?

Have you received any response that you might share with me either as a screenshot or an email?

Dear LadyCatSquid,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.