Lucky Days Casino - Player’s struggling to withdraw his winnings from bonus play.

I deposited $50 earlier today and played until the WR were complete. My bonus money was converted into available funds but now everytime I go to claim my withdrawal amount I get an error message.

Dear Joshua, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We could contact the casino and ask for their cooperation to resolve this case, but, before we do so, please could you send me a screenshot of the error message? Additionally, could you confirm that you have completed wagering requirements and had your account verified successfully? Thank you very much in advance for your reply. Best regards, Petronela

Dear Joshua,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.