Lucky Creek Casino - Player’s struggling to withdraw her winnings.

SCAM ALERT! I tried withdrawing $1000 I won with my money no bonuses and where you type your bitcoin address on the withdrawal form it doesn't let all the characters fit to put the whole address in... I did everything in and out of there loop holes it's been a 2 week and can't even process... the customer support team just keeps elevating with no the replies back to support emails. So easy to take your hard earned money but impossible to withdrawal please don't waste your money like I did! The field won't even let me type the whole address it cuts off there.

Dear sxyblss1985,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Have you withdrawn any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes I have withdrawn from this casino about 4 times... 2 for 103, 1 for 203, and 1 for 150... this time was the largest.. I have deposited funds through debit/ credit card accounts along with bitcoin as well. Only option to withdraw is bitcoin because not banks I deal with expect wire transfers.

Thank you, sxyblss1985, for your reply. Could you please advise if the problem with the Bitcoin address got fixed already or if some other, alternative, payment method has been offered to you?

No other payment options are being offered but for a wire transfer and no I can't put my bitcoin address in its entirety in the address field on lucky creeks web site

Thank you very much, sxyblss1985, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Lucky Creek Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of multiple unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello sxyblss1985,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Lucky Creek Casino to join the conversation and participate in the resolution of this complaint.

Dear Lucky Creek Casino,

Can you please advise on how the player should proceed to make a withdrawal? Is there a problem with the Bitcoin wallet address field?

Kind regards,

Adam

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear sxyblss1985,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Please let me know how they replied (adam.m@casino.guru).

I am sorry I could not be of more help.

Best regards

Adam

This complaint has been reopened at the request of the casino.

We received the following from the casino via e-mail:

"Good Day,

We apologies for the delay. I have confirmed with our payment team that the payment has been made to you already. Please can you take a look and confirm this."

Dear sxyblss1985,

Can you please confirm that you have received the payment and that the matter is now resolved?

Kind regards,

Adam

Dear sxyblss1985,

Please respond and confirm if the matter has been resolved. I will extend the timer once more, please be aware that if we do not hear from you within the set timeframe the complaint will be rejected.

Kind regards,

Adam

Yes it has been resolved thx for applying some pressure to this casino because they change there rules everyday to swindle people of there money. I did finally received the money I requested if my account and left two hundred to play with and they took my money I put on my account and told me I Should of withdrawn all of my money.

Dear sxyblss1985,

Thank you for your response. I am sorry to hear that you have experienced further issues.

As you have stated that you consider the matter to be resolved, I will now mark it as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards, Adam