Luck of Spins Casino - The player's withdrawal is delayed.

Hello. After they sent me an email saying that the account was verified ok, after the first withdrawal I made of 500 euros, they asked me for a new passport because it had expired. I took out a new one, sent it, and again made a new withdrawal of 500 euros. On 6/10/2022, it went out of balance 1 from the site. 15 days to date (10 working days) they have not sent me the money and in the last 2/3 times they send me the same automatic reply without details when the money will come. They don't have live chat and they reply late to emails. usually you have to send 2/3 times. do something please because I feel like they are fooling me. I wrote this in the last 3 emails as well.thanks

Hello blaugrana,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Luck of Spins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did they verified your new passport? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I sent the new passport on 6/10/22 the same day as the new withdrawal. and with real money and bonuses I played many times. today I send them and they don't answer. it definitely says that the answer will be within 48 hours. and I had told them since Friday that I will take other actions if the money is not received today (it has not been received). the same today in 2 emails today they still haven't sent me even the automatic reply email they have sent me 2 times.

Today they sent me that for technical reasons the competent department returned the withdrawal for technical reasons. To them not to my account at luckofspins.com. They put 10 euro freebet in it and told me that the withdrawal from another of their sites will be completed by during the day. they are mocking me and gaining time. I don't know if you have interfered at all before today.

The day passed and the money was not deposited, I sent them 2 emails and they did not reply until now. I also had an earlier withdrawal of 500 euros where it was stuck for 1 month because the passport had expired, they told me that if I get a new one and send it, I would pass the money immediately. I bought a new one and paid around 100 euros for the new one. they refunded me the withdrawal money until I got the new one for about 1 week where I played part of it and as soon as I got the new passport I sent it and made a new withdrawal of 500 euros the one we are looking at now. based on the old withdrawal that was stuck for 1 month due to passport this should have been completed in 1 week at the most. They make fun of me. I will wait for news from you, I have a big question, what will they tell you? Thanks again.

Good evening, in the previous message I wrote incorrectly that the day has passed and the money has not entered my account since the day they told me by email that for technical reasons the competent department did not complete the withdrawal, it was back to them and they would complete it during day. It was Tuesday 25/10 and it takes 2 to 3 working days to arrive. Today is the 2nd day since then and they haven't come in. tomorrow is a holiday in Greece then it's a weekend so the 3rd working day will be Monday 31/10. I wish they would come in but I don't think it's possible. I'll wait until the end of her time your reply. thank you

The money went into my account it's ok. if you did something thanks you can close the incident. Good luck

Thank you blaugrana for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick