LTC Casino - Player's bonus has been invalidated.

I received an email stating I had a cash bonus added to my account. It was a Black Friday bonus. It was sent on the 23rd stating I had two days to claim the bonus. I didn’t read it until the 24th then quickly went to the website to see what it was about. I went under promos and nothing was there. I then looked under bonus history and that’s when I seen the 1 LTC bonus was canceled. I then reached out to support and asked how to claim the bonus and that’s when I was told there was a waging error with the bonus so they all were canceled and a new bonus will be released soon. At that time I felt as if they were blowing smoke. For one it’s not their first time doing a bonus like this. And second there would have been a follow up email stating to disregard the first email about the bonus and a new one will be released shortly. That and they would have already had a replacement out for customer service. Well support rudely ended the chat when I asked these questions. I then repeated reached out each day just so I wouldn’t miss out on the new bonus. And was continued to be told the new bonus would be released soon but no time on when. Well today I reached out again. But this time I was told the bonus expired. Well wait how can it expire if there was a wagering error with the bonus. I went on to ask questions to make sure I was referring to the same bonus. And we were. I then asked well if it why would it be expired if it was canceled to begin with. And when I told him what the other agent said to me. His story changed to well only certain players qualified for this bonus. And I replied yes and I was one because I was emailed and I had the bonus but was canceled by yall. And if I didn’t qualify for it that would have been said the first time. Instead of it having a wagering issue. I’m sick of these casinos thinking they can just do whatever without any consequences. It’s not right for them to do whatever they want and feel like nothing will happen. It needs to change. They need to be held accountable when they lie and play games with players. I mean if they lie about something like this. Then how do we know they aren’t lying when they say they have no influence on how a game plays. And that goes for all the sites.

Dear landchobbies4u,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. We regret to inform you that we are unable to compel casinos to give any bonuses, especially if they have already expired. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from any bonus without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives bonuses and who does not. I apologize for not being able to provide more assistance in resolving this case.

Please let me know if there is anything else I can assist you with, or if this complaint may be closed.

Thank you for your understanding.

Best regards,

Kristina