The player from Germany has sent a GDPR request to the casino without getting any feedback. We were forced to reject this complaint because this is not something we could help with.
LSbet Casino - Player is enquiring more information about GDPR procedure.
Amount: ??
LSbet Casino
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2.0
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Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello,
I need information from Art.15 General Data Protection Regulation (GDPR).
My account had been closed at my request, so I made a GDPR request.
I was told that LSbet does not provide any information and I can find everything in my account. I have made a request to reopen my account, this was denied with the statement that my account was permanently closed.
When asked about the GDPR query, I was told again, "We do not display this information". I reminded the support that this is an EU law and I am entitled to this information, I got the answer again "We do not display this information".
Screenshots of the conversation are included.
Automatic translation:
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2 years ago
Dear fischi1953,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify what kind of information you requested and why?
If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hello,
Thank you for your message.
I have requested a request from LSbet according to Art. 15 General Data Protection Regulation, I specifically wanted to know which personal data is stored about me and I need an overview of all transactions and game histories that I have made since opening an account.
I recently had my account closed, just close it, don't ban it!
I sent my request for the GDPR by email a few days later.
I didn't get an answer 2 times, yesterday I was told in the live chat that my account was permanently blocked without giving a reason. When I asked about the GDPR, I was answered succinctly, as can be seen in the screenshot, that this information was not made available.
Automatic translation:
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2 years ago
Thank you for your reply, fischi1953. Please understand that casinos are not obligated to provide you with this kind of data or store your personal information for longer periods of time. I’m afraid we won’t be able to help you any further as we have no authority to force gambling establishments to share this info after closing players’ accounts. I would also like to emphasize that you are referring to European law, however, this casino is licensed by Curaçao, and casinos with a Curaçao license have different rules from casinos that are targeting European countries.
Please let me know if there is anything we could try to help you with, otherwise, I will be forced to close this complaint. Thank you in advance for your reply and understanding.
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2 years ago
Translation
Thank you for your reply.
I was of the opinion that there was also an MGA license, my mistake.
Please close the case.
Automatic translation:
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2 years ago
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
