The player from Illinois was unable to withdraw $1991 from a casino, even after completing the requested verification process. They were locked out of their account and were being accused of owing another casino for chargebacks, despite only having used cryptocurrency. The Complaints Team had attempted to mediate the situation by communicating with the casino and seeking clarification regarding the player's claims of unauthorized charges and the status of her withdrawal. However, due to the player's use of offensive language and disregard for forum policies, the Complaints Team decided to reject the complaint and block the player's profile, stating that they had been making progress before the escalation of frustration.
Love2play Casino - Player’s withdrawal delayed and accused of chargebacks.
Amount: $1,991
Love2play Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Love2play Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Dear camanche25,
It's truly remarkable that you've managed to turn your frustration into a complete disregard for our complaint forum policies. Unfortunately, this means we won't be able to continue assisting with your complaint. I was in touch with the casino team and, believe it or not, we were actually making progress toward resolving your case. However, since you seem to find no value in our efforts, there's really no point in continuing.
We offer this service free of charge, attempting to help players resolve issues with casinos. Casino Guru was, is, and remains an independent source of information and a mediator in disputes, not controlled by any gambling operator. Given that we’ve helped you multiple times in the past, your recent outburst is quite surprising, to say the least.
Regrettably, your choice to use offensive language has forced us to reject your complaint and, as you were previously warned, this behavior will result in the permanent blocking of your profile on our website. While our primary goal is to assist players, we have a zero-tolerance policy for such conduct.
Nevertheless, we wish you all the best in your future endeavors.
Best regards,
Michal
Casino Guru
