The player from Austria had his balance vanished without further explanation. We’ve rejected this complaint in our system due to lack of evidence.
Lottoland Casino - Player’s balance has disappeared.
Amount: €30
Lottoland Casino
Safety Index:HighSafety Index
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8.0
Lottoland Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I paid 30 e at Casino Lottoland, didn't feel like playing for a long time, won 8 euros, stopped playing the next day, now through the advertisements of Lotto games, the whole picture was full of it when I took it away, I noticed that my 30 euros were gone, I found out that all the lottery advertisements were paid in. A gross mistake I saw an amount of 94 euros in the corner that I didn't bet. Well I was able to delete this thank goodness, but my 30 euro were gone too, I had sent the Lottoland claiming it was all right and I gambled, I swear by my eyes it wasn't. Please help me, I'm not Rich man just an age trying to win some money Thank you
Automatic translation:
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3 years ago
Dear Franz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that your balance has disappeared? Could you please forward your game history to petronela.k@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
I am not a deceiver and write the truth with my eyesight. I played roulette at Lottoland
with 10 cents, noticed again and again that the lottery tickets from me constantly bothered me, there were the tickets all over the table it annoyed me, because I had won 8 euros the day before I continued playing and didn't notice that the 30 euros were gone, well I looked where the error was, because I saw that all the notes with money were felt
one even with 44 euros and on the right in the corner the total price what it costs there was a price of 94 euros. These were ripe for the 01/15/21 payment, then I found a deletion and deleted all the bills. To zero.
My question was then where are my 30 euros you were also gone probably by deleting I sent, answer was nothing found You gambled it away not a word of the notes That is my pure truth. How something is based is Lottoland's fault, it's sad that the player's fault is always ashamed to write on top of that, I gambled it away
Automatic translation:
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3 years ago
Dear Franz,
Could you please forward your game history to petronela.k@casino.guru?
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3 years ago
Translation
The way I sent is the truth I can't send anymore
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3 years ago
Please understand, Franz, that your game history is essential for this case.
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3 years ago
Translation
I don't know what you want I have sent everything. I can't write any lies or don't you understand?
Edited
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3 years ago
Dear Franz,
This is the last call for your game history. This evidence is essential for us to evaluate the situation competently.
Please understand that all the requested information has to be provided if we wish to proceed with the case and confront the casino. Be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
I've sent you everything, I can't spread lies, this is the truth, what else to do with you
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3 years ago
Unfortunately, we’re forced to reject this complaint as the player refuses to cooperate.
I’m very sorry, Franz, we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. Thank you for your understanding.
The player can reopen this complaint anytime after providing his game history.
