Lottoland Casino - Player’s account has been blocked.

I played lots on this, won lots too. Was drinking and put £170 in repeatedly one after another very quickly. They had a pending £200 withdrawal at this time. I had loads before this.

Woke up to my account closed. Ginally two days later the emailed me and asked for ID which i promptly sent. Days later they said i had duplicate accounts. This is wrong. I had one before closed it, then ooened another one. They are taking 3 days to answer one email. They claim to have live chat and a phone number this is false. I finally got an email today saying they have decided to keep my account closed. And await an email about my £200 withdrawal..i am mega stressed out. I dont have a penny to my name. This is making me ill. I have attached all the emails i have sent.

Dear leannejkc,

Thank you for submitting your complaint. I’m sorry to hear about your problem. We always recommend reactivating the old account instead of creating a new one to avoid any misunderstanding.

• Can you please provide insights into the motive behind creating a new account?
• When was your previous account closed and what led to its closure?
• Additionally, did you activate any promotional offers when making your most recent deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I closed the account a few months ago, i wasnt happy with the company, wasnt winning and bonuses were rubbish. My friend told me it was good so i thought i would give it another try. I couldn't log into the one i closed and opened a new one. They happily took £470 deposits over 5 weeks. Ive had withdrawals. Then out of nowhere closed my account and withheld £200 withdrawal. That was the 31st of October. They are still mucking me around. I overspent on the 31st. I managed to deposit £170 one after an other in a short amount of time. It was my birthday, i was alone and had a few whiskeys. So yes it was stupid i know. I have bi polar and can be impulsive.

Then they blocked me that day. And withheld the 200.

So i really need this money. I have kids..i have no money for food. This is thier reply to me today. Making me wait again. No, there was no promo offers.

Original email asking me to wait and emai received today. They are stalling.

Now blocked on fb without replying.

I have just received an email. 10 days of fighting and I do not know if it was through your help or not they are releasing my £200 and I will receive in 3 to 5 days. The stress from this was really unnecessary. Thank you for your help.

Thank you very much, leannejkc, for the update. Please let me know as soon as you receive your winnings. Looking forward to hearing from you.

Dear leannejkc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.