Lord of the Spins Casino - Player’s requesting her deposits to be refunded.

Hi I opened an account and deposited alot after they sent me emails saying they accpet uk players but after researching them they dont.

They are fraudulently accepted my money and now refuse to refund my deposits.

They dont have a uk licence and I was told all my accounts will be self excluded and I wont be able to open an account with them but I did.

Dear Spinx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their standpoint, but, before we do that, please could you describe how you have found out that United Kingdom is one of the restricted countries? Was it after you have requested a withdrawal? I would like to emphasize that it is not acceptable to let players gamble if a casino knows that they are from a restricted country and if the casino plans to refer to the rule about restricted countries whenever a player requests their first withdrawal. The whole article regarding "Restricted Countries" can be found in our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#restricted-countries. Furthermore, please could you provide more information regarding the self-exclusion? Have you requested it with this specific casino? We will do our best to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards,

Petronela

hi i recieved an email stating they accept uk players EVEN asked on the chat log and they said yes. I decided to google their site as they seem to be abit delayed in their responses and found out they are restricted in the UK. They dont have a license and are fraudulently asking uk people to play on their account.

Please, could you provide more information regarding the self-exclusion? Have you requested it with this specific casino? 

HI ive been self excluded with gamstop and relapsed and opened account using overseas sites as they were not linked to gamstop. I informed the same jurisdiction sites im self excluded and to close my account and they said they would block me from opening any more accounts with their siter sites BUT they didnt and opened this one with lordofthespins.

Thank you very much Spinx for providing all the necessary information. I will now transfer your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

thanks 

Hello Spinx,

"I informed the same jurisdiction sites im self excluded and to close my account and they said they would block me from opening any more accounts with their siter sites BUT they didnt and opened this one with lordofthespins."

Who did you inform, please? Would you be so kind and be more specific? 

hi the casino got in touch with me and stated i was blocked from opening any more accounts with Curacao which included Topia casinos and other casino sites due to me being in the uk and informed them im self excluded.

These restrictions were not made active and still are not, as im not blocked. 

I would like to ask the Lord of the Spins Casino to comment on this case.

Additionally, we would like to know if the casino is registered with Gamstop.

Hello Spinx,

I am very sorry, I know gambling addiction is a serious problem and all casinos should approach this issue responsibly. However, I contacted the casino representative and they closed your account as soon as possible, when you asked for self-exclusion. Unfortunately, this self-exclusion doesn't block you from opening accounts with other casinos licensed by Curaçao. This authority doesn't provide a self-exclusion option similar to Gamstop.

I apologize I am not able to do more for you under these circumstances, because the casino proceeded correctly and blocked your account. Unfortunately, your deposits can't be returned, as the casino wasn't aware of your problem before you asked the support to close your account. Also all your deposits were played through and in this case there is nothing we can do about it. I can only recommend you to use blocking software, which will prevent you from accessing gambling websites. You can read more about it in this article:

https://casino.guru/responsible-gambling#apps-and-tools

Other available softwares are for example:
www.gamblock.com

www.betfilter.com

You can also try to ask your bank to set the limit for transactions. Again, I am really sorry, but we cannot continue resolving this case.

Please, check out the article I am mentioning in this message, you may find many useful information there.

Take care and I hope this will help at least a little bit with your problem.