The player from India had deposited INR 800 and activated a 100% bonus along with 170 free spins, but discovered that the value of the free spins was only INR 0.25, whereas it had always been INR 10 in previous occurrences. He sought assistance with this issue. The complaint was rejected due to the player's lack of response to follow-up questions from the Complaints Team, which prevented further investigation.
LopeBet Casino - Player faces reduced value of free spins.
Amount: 2,000 INR
LopeBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.8
LopeBet Casino has a Safety Index of 2.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
I Deposit INR 800 and activated 100 % bonus and 170 free spins on sun of Egypt 3.
When I opened the slot to play free spins I found that free spins value was INR .25 that's $0.0030.
This has never happened before.Free spins value has always been INR 10 No less than that before whenever I activated free spins.
Kindly help
Public
Public
3 months ago
Hello Rocky_210690,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LopoBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Is it stated anywhere what is the value of the free spins? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
