The player's dissatisfied with the casino RTP as he did not win anything since his last withdrawal. The complaint was closed as the player stopped responding.
Loft Casino - The player's dissatisfied with the casino RTP.
Amount: €9,000
Loft Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello dear Casino Guru team, I have been playing at this casino since January 6th, 2023. Got a max win in the beginning with Gates of Olympus €8000 hit. I was very satisfied and happy with the casino as verification and withdrawals were processed quickly. I also advertise the casino but I'm not really rewarded for it except for one bonus credit of €250 with Wager 10x where I didn't win anything. I also get the standard bonus from the casino through my VIP level 12. I'm actually satisfied but currently after the max win I've only lost. I deposited a total of €9000 from winnings and lost after a month. This is not fair and normal of the RTP odds of the slots! No matter which game I played or no matter what the bet, you can't win anything except small amounts on a high bet. I suspect the slots were rigged after the max win! They want their gel back, which they lost, that's the goal. Unfortunately, I fell for it and advertised the Loft Casino. With live chat and support, I am only put off by the fact that they will contact me whether the manager is Daniel or Adrian. Then it is currently said they have nothing for me and I have to wait. I feel like I'm being stalled and not getting any rewards for promos!!! I upload everything to prove that you can see for yourself. I'm just disappointed. I want my losses to be credited back so I can continue playing to advertise. I also gave an extra rating here at Casino Guru, of course first negative and then positive. Unfortunately, I can't upload any more attachments because a maximum of only 5 pieces are possible. My manager hasn't gotten in touch either and I've sent an email directly to manager@loft.partners I haven't received any feedback yet and in Live and Support by email I'm currently only put off by the fact that they'll get in touch with me become. Therefore, I ask you, dear Casino Guru team, to support me. Greetings Masi
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1 year ago
Dear masi,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
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1 year ago
Translation
Good morning Nick, the point is that after a month, and not in a short time, a lot of money was lost after a big win. I don't think that's fair... a few years ago it was evenly balanced, you lost and won... with a €1 in the free spins you won over €1000... over 1000x wins have become more of a rarity... that's due Pragmatic Play..they changed and shrunk the RTP for the casinos!!! It's also about the fact that I'm not really rewarded by the casino for my promos. Since the live chat and support puts me off and just wants to put me off!! So I'm asking you, Nick, to review the case and don't give up hope right away. Contact the casino yourself and talk to those who are at least friendly. I was promised a lot that my manager would contact me (Adrian).
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1 year ago
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I also sent you an email about the transaction but the email could not be sent???! I can prove everything.
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1 year ago
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Where can I upload all the photos as evidence?
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1 year ago
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Hello Nick, Please support me with the issue and contact Loft Casino Team and my manager Adrian. They promised me several times that they would reward me for advertising Loft Casino. Thanks in advance. Best regards
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1 year ago
Dear masi,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
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Hello Niklas, I have already emailed you the proofs. I'll send it to you again... No problem. Best regards
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1 year ago
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And yes, I'm happy to accept the claim, but you have to meet me and help me. 🙂
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1 year ago
Hello masi,
You still did not send any proof of rigged RTP to us. As for the bonuses, this is not in our competence at all. It is purely the casino's decision whether they give you any bonus or not and even if they would restrict you from any bonuses, there is nothing we can do as bonuses are a good-will of the casino.
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