The player from Germany deposited in the casino, but the amount wasn't credited to his casino balance. We closed the complaint on the player's explicit request.
Loft Casino - Player's deposit seems lost.
Amount: €34
Loft Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Ladies and Gentlemen
I deposited €34 via Volt Direct Banking today. The money was debited from my bank account. However, not credited to my casino account. Customer service cannot help. Processing time was set or marked as "immediately".
Automatic translation:
Public
Public
1 year ago
Dear eurogalaxy85,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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