HomeComplaintsLocowin Casino - Player’s withdrawal has been delayed.

Locowin Casino - Player’s withdrawal has been delayed.

Amount: €1,200

Locowin Casino
Safety Index:Above average
Submitted: 01 Dec 2021 | Case closed : 16 Dec 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

My payout has been in progress for days even though I submitted everything


Automatic translation:
Public
Public
2 years ago

Dear Pascal,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
2 years ago

Dear Pascal,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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