Locowin Casino - Player’s deposit has not been credited.

This is a nightmare; money was deposited but hasn't been credited to my account... yet it was deducted from my bank.

No one is available in the chat, it’s impossible to reach anyone, and nobody responds to emails. I'm sure this money is gone...

I’ve never seen anything so unprofessional.

No one gets back to me, and my money is gone.

Dear Franzi19601, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear Franzi19601,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.