The player from Austria faced an issue where a deposit had not been credited to her casino account, despite being deducted from her bank. She reported being unable to reach customer support through chat or email, which led to frustration over the situation. The Complaints Team advised her to contact the payment provider for investigation, acknowledging that the casino's ability to assist was limited. After extending the response time, the complaint was ultimately rejected due to a lack of communication from the player.
Locowin Casino - Player’s deposit has not been credited.
Amount: €50
Locowin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
Public
Public
1 month ago
Translation
This is a nightmare; money was deposited but hasn't been credited to my account... yet it was deducted from my bank.
No one is available in the chat, it’s impossible to reach anyone, and nobody responds to emails. I'm sure this money is gone...
I’ve never seen anything so unprofessional.
No one gets back to me, and my money is gone.
Automatic translation:
Public
Public
1 month ago
Dear Franzi19601,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
