The player from Germany has been accused of breaching bonus terms by placing bets greater than the allowed ones. We rejected the complaint because the player didn't respond to our messages and questions.
Locowin Casino - Player’s bonus winnings have been voided.
Amount: €5,000
Locowin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
Locowin Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
After a small deposit of 60-70€ + 75% bonus I won 5000€ at locowin over many hours of gaming.
The bonus and associated wager were processed quickly and in the end I canceled the first payout of €1800 and turned it into €5000.
After one day everything was canceled and I was refunded my starting balance of €70 and collected the €5000 because I played with up to €6 per spin in the first hour of the 8-hour gambling marathon, according to the bonus conditions a maximum of 4 are allowed.
Ingame or anywhere else there is no warning at all and nobody was interested in the fact that the further profit for a few hours had nothing to do with wager and bonus.
The support doesn't do anything other than always copy the page with the bonus conditions into the chat
Automatic translation:
Public
Public
2 years ago
Dear soufianzaoui,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found (here):
„1. General Bonus Terms & Conditions
...
1.11. You may not place any bets that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is 4 EUR / 4CAD / 4USD / 40NOK per bet/spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are aware of the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated in the process."
We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet.
Please do not hesitate to forward your game history in Excel format to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.
Looking forward to hearing from you.
Best regards,
Petronela
