PlayMojo Casino - Player faces unintended losses due to system error.

I had $60,000 AUD in pending withdrawals and had proactively set a daily withdrawal limit the previous day, receiving timestamp confirmation for this adjustment. Despite this, I was unexpectedly able to withdraw and wager my entire pending balance in a single day, bypassing the limit I had enforced. 

I had implemented the withdrawal restriction specifically because I was attending a wedding, and I knew that after drinking, I might struggle to control my gambling urges. The system’s failure to honor the daily limit resulted in significant unintended losses. 

Dear jwmdhl,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayMojo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did the casino explain why the wager limit didn't work in your situation?
• What response have you received to your request for a refund?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello, no they didn’t explain they confirmed in the below screen shot and then I asked again they confirmed it and then they went on to try say that there is no record but I have the screenshots and a time stamp

the photo where they confirmed was yesterday 11pm said it was in place as I have a time stamp from the 1st asking for it and confirmation in same chat

they Then said they would investigate only to be ignored since I then received a email 3hrs later after constant contact that my wager limit was active considering I didn’t contact anyone when I received the message they have added it to cover themselves

Also I already requested transcripts of chat as they are not helping I submitted their request 24hrs ago and they have been actively communicating so I don’t understand what’s taking them so long and as you can see they sent me the information request form before my wager was even put in place and i had confirmation days before



Please action

i emailed transcript

??

Thanks for your patience.

I went over the chat transcripts you provided. In one of the transcripts, the representative refers to a decision that your refund request was rejected. Did you receive any official email with an explanation of the decision?