The player from the United States had won $590, but the casino had imposed a $100 max cashout due to claiming $3 in comp points, which the casino considered a bonus. The player felt scammed and sought the full amount or a refund. The issue was resolved after the casino decided to pay the player in full following his complaints and threats to file a formal complaint. The case was marked as resolved by us.
Lion Slots Online Casino - Player’s winnings have been restricted.
Amount: $590
Lion Slots Online Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
So I won fair and square 590 dollars and they tried to say at the last minute I have been restricted to 100 dollars max cashout because I claimed 3 dollars in com points Wich they call a bonus when comp points is not a bonus and I feel I got scammed and according to casino guru they have unfair terms but I feel like they 100% do and I need my full amount or a refund
Public
Public
3 months ago
Dear rossre3030,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify when exactly you claimed your loyalty bonus? Could you please send me the screenshot of the bonus you took as well as the screenshot of the Terms and Conditions?
When did you deposit to your casino account and how much did you deposit?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
3 months ago
Ok so we can cancel this because after I told them bad information about them and told them I was going to file a complain and all of that I guess they decided to pay me in full even tho they swore up and down I was restricted so this is resolved
Public
Public
3 months ago
Dear rossre3030,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
