Linebet Casino - Player faces withdrawal issue due to payment method restrictions.

Hello, I made a deposit at LineBet casino, and now I cannot withdraw because I deposited through AstroPay. I find it unfair that a deposit method is available, but there's no option for withdrawal. Could you please assist me?

Dear lautarosoto11,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Hello, very good, yes my account is already verified. What seems unfair to me is that they don't let you withdraw by other means. No, I have not been informed of any method. Because I could withdraw it through binance but that message appears.

Hi lautarosoto11,

In case AstroPay is unavailable for withdrawals, consider contacting the casino directly to determine a suitable alternative payment method for both you and them to facilitate the withdrawal of your winnings. However, anticipate the possibility of being required to make a minimum deposit with the alternative payment method for verification purposes before your winnings can be processed through it.

Please keep me informed about any further developments.

Thank you.

Hello, very good, I had already contacted the casino and I was able to withdraw by another means. Thank you so much!!!!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, lautarosoto11, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru