The player from United States has registered an account providing false personal data. After a closer examination, we ended up rejecting this complaint as unjustified.
Dear Aprildemorest,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, there is nothing we can do for you in this matter. Please understand that providing false or incorrect personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future.
If there are no personal documents that would show the name that you submitted when registering the casino account, I'm afraid, we can't help you.
Please let me know if there is anything else, we could help you with, otherwise, I will be forced to reject this complaint. Thank you for your understanding.
Best regards,
Petronela
Do not play at Lincoln Casino! I will be constructing a landing page that's SEO optimized with the objective to dissuade as many people as possible from losing their money to these crooked crooked jerks!
For some odd reason they will process my withdraw but not until I prove to them I'm divorced? That is cray cray in a big way LOL
Thank you, Aprildemorest, for your reply. One last thing please; have you accumulated your winnings with or without an active bonus?
Was it a free bonus or you've deposited funds into your account when activating it, please?
Now these crooks are saying that they don't want my divorce certificate anymore but a utility bill. I've already sent them utility bill and over the weekend I sent them another utility bill in the form of my water bill which was crystal clear and they will just not accept it. They keep sending me these notes back saying that they need a utility bill and I keep sending it to them and they are simply Crooks! Do not give these people any money! Lincoln casino is the most crooked online entity I have ever had the displeasure of interacting with. While this was a no deposit bonus it should make no difference.
Is there a way that I can share with you what Lincoln Casino will not take? Because you will see exactly the kind of crooks I'm dealing with! Lincoln casino is absolutely the most dishonest Casino in the stratosphere!
They went back to the utility bill after I complained about the divorce certificate to you and others. We went around and around about utility bills and once that was satisfied they went to the divorce certificate and now they're back to the utility bill which was already satisfied! You need to do something about these people they should not be allowed to operate.
And I'd appreciate it if you would change the headline of this complaint because I offered no false information!
Dear Aprildemorest,
I do apologize, you haven't provided false information, but incomplete. As I mentioned earlier I strongly recommend against such action in the future. I'm sure you understand that with only half of your last name casino is unable to verify your account against any personal documents that you would provide.
Furthermore, I have tried creating an account and succeeded in submitting a hyphenated last name.
Please understand that by providing incomplete information you lost the possibility to verify your account. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Dear Aprildemorest,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.