Limitless Casino - Player’s deposit has never been credited to his casino account.

To whom it concerns,

A few weeks ago I made a deposit of $73.21 worth of bitcoin into my account at limitless casino. Which was 0.00375 worth of bitcoin Now the bank which I use that holds my bitcoin holds the withdrawal for 24 hours before they release it. So I waited and when I went back to the casinos website I noticed there were no funds in the account. It still had a zero balance. I then checked my banks app and seen the bitcoin definitely was withdrawn and sent. So I then went back to limitless' website and sent the casino an email asking why I didn't have any funds in my account since the bitcoin was withdrawn fron my e-wallet. As I waited for them to respond and haven't heard back from them, I then tried to go back to the casinos website to send them another email. But to my astonishment I was not able to login. Instead I was given a message stating that my account was" restricted at this moment". So now not only did I not receive my bitcoin to play with, I can't even login to see if it has been deposited or if they tried to contact me about the issue.

Dear brandonrinehart,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear brandonrinehart,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

Sorry about the delay response. But the wallet address that was given to me should have been specific only to my account with the casino. At least that is what I would think.

I wouldn't know how to dins or where else it would show a wallet address that would be public viewable.

When I received the address I was logged in, and was looking to make a deposit of bitcoin and the casino told me to send the bitcoin to a specific address.

So if the casino says their hands are tied and nothing they can do until I talk to my banking institution, then how's come they suspended my account when I reached out to them about not receiving my deposit? That just seems fishy and dishonest to me. Now I can't contact them to discuss the issue.

Could you please forward your payment receipt to petronela.k@casino.guru?

Ok I will send to that email.

Thank you

I have sent the email to the address given.

Thank you, brandonrinehart, for the forwarded receipt. Could you please advise if the casino confirmed that the "Destination Address" belongs to them?

Let me find out what they say about the address.

Hello brandonrinehart,

Have there been any developments since our last conversation, please? 

Dear brandonrinehart,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.