HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,285Opened842Not solved4,815Solved11,421Rejected22,207
Active filters: Casino:
Clear all filters
Case opened Current status

Waiting for player to reply

6d 23h 55m 12s

Disputed amount: €635

Betti Casino - Player's withdrawal is being delayed.

Betti Casino
Safety Index:Above average Submitted: 02 Jan 2025
Case opened Current status

Waiting for player to reply

6d 23h 59m 2s

Disputed amount: €1,800

Platincasino - Player’s withdrawal is delayed.

Platincasino
Safety Index:High Submitted: 02 Jan 2025
Case opened Current status

Waiting for a delayed payment

11d 10h 35m 55s

Disputed amount: €1,480

Stake7 Casino - Withdrawal of player's winnings has been delayed.

Stake7 Casino
Safety Index:High Submitted: 02 Jan 2025
Case opened Current status

Waiting for player to reply

6d 23h 36m 24s

Disputed amount: R40

Betfred Casino ZA - Player's promotional offer has been ignored.

Betfred Casino ZA
Safety Index:High Submitted: 02 Jan 2025
Case opened Current status

Waiting for player to reply

6d 23h 50m 55s

Disputed amount: 21,500 CHF

Winshark Casino - Player’s withdrawal is delayed due to verification issues.

Winshark Casino
Safety Index:High Submitted: 02 Jan 2025
Case opened Current status

Waiting for player to reply

6d 23h 32m 35s

Disputed amount: €1,500

Malina Casino - Player's winnings are delayed for withdrawal.

Malina Casino
Safety Index:Very high Submitted: 02 Jan 2025
Case opened Current status

Waiting for a delayed payment

8d 7h 8m 5s

Disputed amount: €15,000

Bruce Bet Casino - Player’s withdrawal has been delayed.

Bruce Bet Casino
Safety Index:High Submitted: 02 Jan 2025
Case opened Current status

Waiting for player to reply

6d 4h 43m 28s

Disputed amount: ??

LuckyKoala Casino - Player's account closure request is delayed.

LuckyKoala Casino
Safety Index:Below average Submitted: 02 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

6d 4h 50m 46s

Disputed amount: €500

Viggoslots Casino - Player's withdrawal has been confiscated.

Viggoslots Casino
Safety Index:Above average Submitted: 02 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

6d 4h 50m 15s

Disputed amount: 1,000,000 TSh

PariPesa Casino - Player’s withdrawals are delayed and funds are lost.

PariPesa Casino
Safety Index:Low Submitted: 02 Jan 2025
Show more complaints (+10)
Showing 1 - 10 of 39,285 complaints
1 2...3,929
Go to pageof 3,929 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news