Limitless Casino - Player has been accused of opening multiple accounts.

This is a review for others to know what this casino is like and to research and read reviews before getting scammed. Like others have I used the free bonuses GIVEN TO ME in order to check out the online casino before committing to one that is honest and forthcoming. Limitless casino had good games and seemed like I had finally found a good place to play that seemed fair enough. UNTIL I WON a over 200$ that was not to be however they said I had multiple accounts using just the free bonuses..(keep in mind they give them out so we can check the casino out before placing money and like they’ve proven scam you out of your money and claim we’ve only been trying to get free money.. (hello isn’t this what the game is about?? trying to win a jackpot or just a little bit) anyways another rotten scammer place🙁 in this screen shot I’ve won 130 games and x11 multiplier. Anyways good luck fellow dreamers🙂

Dear ginhamilton81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that you have been accused of multi-account registering?

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Do I understand correctly that you accumulated your winnings from a free bonus solely?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

They have many different casinos that I wasn’t aware of AND they do not say that they have other casinos under other names. Yabby being one of the casinos I played at. Which after a bit of research I found out. But multiply accounts with limitless casino itself, no. All was well and fine until I tried to withdraw. They’ve been sending so many "free" bonus spins and yes I used them. That’s what they are for. The casino has accepted deposit after deposit from me, to the point of calling me whenever a deposit didn’t go through in on of their many differently names casinos- with them accepting every penny but failing to tell me that they are under many different names and that they will take my money but I can’t withdraw any winnings.

Thank you, ginhamilton81, for the clarification. I have checked the general bonus terms, and this is what I found (here):

"In relation to all of the above, the casino considers players "bonus abusers" or "bonus hunters" who take an unfair advantage of a promotion by using more than 5 no deposit bonuses without making a single deposit. Such behavior is contrary to the casino's Bonuses and Promotions Terms and Conditions."

"7.5. General Rules for Free Spins Coupons

Unless otherwise stated in the promotion, the player can withdraw the sum of $/€/AUD 20 and a maximum of $/€ 50."

"7.10. General bonus rules for free chips

...

Unless otherwise stated in the promotion, the player can withdraw a minimum of $/€/AUD 20 and a maximum of 2x the value of the free chip bonus. The player understands that after the player has received the maximum withdrawal amount specified in the free chip promotion, the casino will delete the excess funds from the user's account."

Could you please advise if you redeemed more than five No Deposit bonuses from this specific casino?

Dear ginhamilton81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello again

I can’t help out there as I’m locked out of my account. I do know however that you aren’t able to use a coupon if it isn’t allowed, as it will pop up red writing telling you that max coupons are reached and to make a deposit. Again they make it tricky and feels deceptive in order to take money from others knowing all the time they will keep that and all the " winnings" thanks guru for going to bat

If you do not remember if you redeemed more than five free bonuses, could you advise how much was the value of the last free bonus that you received as the maximum cashout would be applied to your winnings anyway?

Max Cashout ? For a coupon? No I don’t recall AGAIN they refuse to allow any communication. Could be anything but they will change it to suit themselves

Thank you very much, ginhamilton81, for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello ginhamilton81,

I will assist you with the complaint from now on. I went over the details of the case and I will do my best to help.

I'll contact the casino and ask them for supporting evidence.

Limitless Casino,

Could you explain why you are of the opinion that ginhamilton81 opened multiple accounts and provide us with supporting evidence?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ginhamilton81,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. 

I am sorry we could not be of more help on this occasion.

Best regards,

Tomas

We’ve reopened this complaint at the request of the casino. We would like to allow this case one more chance to be resolved, and help both parties involved to reach a satisfactory conclusion. The casino sent us the following message, please note I anonymized the account ID:

"We hope that you are well and safe.

Please allow us to apologize for the delayed reply to the grievance raised, we had certain technical issues that prohibited us from joining this thread.

As the issue has been resolved, we are now able to sort any misunderstanding that occurred.

Namely, the issue occurred due to the fact that the player registered multiple accounts at Limitless Casino. According to the Terms & Conditions, to which all players agree upon joining, a player is only allowed to have one account at the Casino.

https://limitlesscasino.com/terms-and-conditions

5.1. Opening a User Account

b. "Each Player is allowed to have one User Account. Should the Casino establish that a Player has opened more than one User Account, the Casino reserves the right to close all Player's accounts while all possible winnings and bonuses would be considered annulled and void."

As the player already had an account registered under the username *****23, the second account - ***** has been deactivated and all winnings made were voided. The similarity between accounts has been determined by comparing the details on the accounts - Name, Date of Birth and Address. All the mentioned information are matching.

This has all been done in accordance with the official Terms & Conditions of Limitless Casino. The original account has been left active and the player is allowed to continue to use it.

Should any additional information be needed, please do not hesitate to contact us.

Kind Regards,

Limitless Casino Management"

Dear ginhamilton81,

Did you open these accounts in the casino to your knowledge?

Hello and no not to my knowledge should they have any accounts opened in my name other than the one with money they banned my online presence from.. and I’m now called a BONUS HUNTER, never heard that name until this. And oh do My feet curl and my tail shakes in utter pain and agony. My ears ringing with the shameful word. I’m in shakes and whirlwind of pitiful thoughts of self harm and the shame oh the shame. I am now a …… BONUS HUUUUUUUUUNTEEEEEER. Hahahahha . Sorry but secretly we know. We all know. I’ve become bad enough- really bad.. enough to be called something sick and twisted like a bonus HUUUnter.. hah

ALRIGHT IF THIS EVER MAKES IT TO WHOMEVER READS THIS LONG WINDEd review of a great big very bad fat walleted!? Lol casino.. you have saved yourself a lot of trouble dealing with silly people. I do NOT RECALL.. any other account. The answer is…NO.

Furthermore I do not recall having "several accounts opened" as previously accused of the moment I win money. However I for sure know that I have one account. The very one I use when I deposit and the one I used to claim a bonus and the very same one !! In fact the only one that I have to my knowledge the one they closed as I tried to withdraw suddenly it felt I was banned like a naughty child. If they weren’t so blatantly dishonest however professionally they try to "achieve " money for better terms of they cheat other People who don’t know better. We all know this that have dealt with shady slippery untrustworthy individuals. I feel that they lie, cheat and steal. The fact they said they closed the one account that I know of and the only one I won a little bit.. it is now most certainly an issue for them because they need to keep up the act we all know is silly and they keep on looking ridiculous and I wouldn’t go to them with anything of importance.. why entrust any money with these fools? It’s like such a laughable thing to even put money towards them in the hopes to find an honest person in the midst of theives and ill begotten funds. How is the place up and around still is beyond me unless people are that desperate after reading about the silly childish ways they go about throwing a fit over their own bad behavior blaming others. Quite silly -and laughable except for the fact that they have taken so much from so many gullible people that did not read the thousands of reviews about the terrible casinos this one included and others that they operate to (COME ON people!?! Why not call a spade a spade. Continues on——-

Continues.. the tedious task of ridiculous people. And then happily moving on 🙂 🙂 I had fun. Thanks

cut out the filler words and no need to be either "nice" or mean.. the simple fact is they trick you into signing up by all the wonderful things they have for you .. they then trick you with the very fine smallest and hardest to find or even read.. basically saying they are going to steal from you. I decided I would give a fair chance and low and behold they rang true to the reputation of previous players. Bad bad place and you will lose and lose! They woo and charm and con you with bonuses that are no good and take your money so they can then when you win over .25 cents or so you will suddenly be I REMEMBERED!!! Lol this is what I am called now:::: BONUS HUNTER !!!!! Oh dear of all the words I hang my head in shame.. to be called the worst name in history.. THE .. BIG BAD HUNTED…. Drum roll .. lol BONUS HUNTER PERSON.. of all of them I do find it quite funny because I do not need them or do I want anything from them …. I simply moved on after seeing the truth about what I heard or seen written and that is : they steal.. lie and are called theives/ robbers and dare I call them BONUS HUNTERS. Because I happened to be a big fat loaded bonus they had not a clue what a bonus I am.. got to laugh. Anyway I have found a very reputable professional and amazing place to throw money at AND be treated just as a very devoted customer who appreciates the honesty that is so hard to find .. never EVER AN ISSUE WHEN I WON almost ten grand throughout a week. Withdrawing with bitcoin was effective and very quick except the last one over 3,000$ I used a different wallet and will take longer to deposit directly into wallet to bank account.. and this place is now such an eye opener with what they go about doing.. uggg can you imagine these people have kids and moms and dads.. I see them as a bunch of red necked vultures sitting in the mess of their own making and certainly not happy although they might have a dollar or two… silly how happily greedily take money from people unaware some down on their luck and of course made worse by hmm?? Take a wild guess.. AND have THE BIG WRINKLED UP PRUNES TO call other honest winners whatever they said about me and how many multiple accounts and the word I can’t recall I was told they may accuse me of as that has been the way most winners are treated.. ALRIGHT Cut the shit and face reality.. they steal and lie.. and trick! kind.. not something they hold. I have recently seen how they treat you after winning anything over one penny. Hahha. Such low quality and not very well designed for a few people that do nothing all day but I imagine them t be hump backed and biting their fingernails in the high hopes of tricking another unskilled unsuspecting player of a few bucks🤷‍♀️some people’s kids..

i have read AND warned and chose to give them the benefit of the doubt. Learning the truth. I wound up entangled with this deal and actually don’t need this anymore. I can move on knowing I have said what I have experienced. And after reviewing many others when i happened to find a place that is actually honest and fun where winning is real and the money isn’t withheld.. yes I’ve lost.. as luck would have it I also won more than i expected .. the honesty and refreshing nature of people with pride in the way they hold themselves is … OUTSTANDING!!!!! ethics, professionalism, honesty, all the things you want and can expect then I will not go anywhere else. No need to see the others. I found my choice and well beyond what I expected from them... fair honest and GENUINE! Hahaha. For the people allowing themselves to not fully appreciate the reviews others have taken the time and energy out of their lives to warn others!!!! LISTEN TO THESE REVIEWS PEOPLE. TA TA

Dear Limitless Casino team,

Could you please provide us with evidence of multiple accounts? Please sent the evidence of your claims to tomas@casino.guru Much appreciated!

Honestly I don’t want anything not especially a few dollars from that casino.. I have found what exactly was in the reviews and just had to let people have a choice whether they want to give them money. Because it’s not coming back to them a legitimate win or not. Thanks again-happy day 🙂

Hello all,

Thanks to the Limitless Casino team for providing me with the evidence I requested.

Dear ginhamilton81,

The casino has provided evidence that indicates an account is linked to your account by a number of different factors, including nickname, name, address, and other factors.

The bonus history of both these accounts shows both accounts benefited from a bonus intended to be available for a single player only once.

Under these circumstances, I don't think we can help you recover your winnings and this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.