The player from Spain is unable to access the website and is experiencing non-response to email communications from the casino. The player later indicated the issue was resolved.
I can't open the website and they are not responding to my emails
Dear ikerramirezg,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Librabet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Good morning:
I have been playing since approximately 12/12/2023 and lost access on 01/22/2024.
The last time I spoke to support was about 10 days ago and I claimed a pending withdrawal.
I have an accumulated balance of €400 and I generated it with sports bets.
I have a balance in my account but no pending withdrawals.
At no time did they tell me that I should verify my account and I had already made withdrawals days ago.
Thank you
Good afternoon.!
The problem is solved. I have already been able to access the page. Thank you very much
Dear ikerramirezg,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru