HomeComplaintsLibrabet Casino - Player’s withdrawal is delayed by the casino.

Librabet Casino - Player’s withdrawal is delayed by the casino.

Amount: €362

Librabet Casino
Safety Index:Very high
Submitted: 31 Oct 2024
Case opened Current status

Waiting for player to reply

1d 16h 56m 18s

Case summary

5 days ago

The player from Austria requested a withdrawal two weeks ago from Librabet, but the process is constantly delayed with excuses from customer support regarding the finance department's workload. The withdrawal has not yet been processed.

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3 weeks ago
Translation

Librabet keeps delaying my withdrawal, and in the chat, I am constantly given excuses. They say the finance department has a long list, that I am in the final processing stage, etc., but the withdrawal is not being processed (see attachment).

Automatic translation:
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3 weeks ago

Hello Luxwolf,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Librabet Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

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3 weeks ago
Translation

Hello Nick,

1)Status verification according to Librabet: No verification is currently necessary

2) The winnings were achieved with both real money and bonus money, after the wagering requirements the bonus portion became real money

3) last contact was 28.10.24 (see attachment of the complaint submission, Librabet chat from 28.10.24); it was about the missing payout


Best regards

wolfgang

Automatic translation:
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2 weeks ago

Thank you Luxwolf for all the information provided so far. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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2 weeks ago

Hi Luxwolf,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.


Dear Librabet Casino, I'd like to invite you to join this conversation and participate in resolving the player's complaint. Could you please share more information about the case? Please specify the current status of the player's withdrawal request and when they can expect it to be processed from your side.

I'm looking forward to hearing from you. If you have any supporting evidence, please, send it to my email, natalia.b@casino.guru

Kind regards,

Natalia

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2 weeks ago

Hello Luxwolf,


We hope this email finds you well.


We are happy to confirm that your withdrawal request of 362.43 EUR has been processed, and the money has been sent from our side on 2nd of November 2024.


The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.


Thank you so much for your patience, understanding and co-operation in such situation. We really appreciate it.


If you have any additional questions, please, do not hesitate to contact us via email support@Librabet.com or via Live Chat.


Best wishes,

Librabet Team.


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2 weeks ago

Thank you for your assistance, Librabet Casino.


Dear Luxwolf, as stated by the casino, your withdrawal was processed and hopefully you will get the money soon. Please, let us know as soon as the payment is received, thank you.

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5 days ago

Dear Luxwolf,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Luxwolf has 1d 16h 56m 18s to reply

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