The player from Austria requested a withdrawal two weeks ago from Librabet, but the process is constantly delayed with excuses from customer support regarding the finance department's workload. The withdrawal has not yet been processed.
Librabet Casino - Player’s withdrawal is delayed by the casino.
Amount: €362
Librabet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for Casino Guru to reply
6d 14h 41m 35s
Case summary
9 hours ago
Public
Public
15 hours ago
Translation
Librabet keeps delaying my withdrawal, and in the chat, I am constantly given excuses. They say the finance department has a long list, that I am in the final processing stage, etc., but the withdrawal is not being processed (see attachment).
Automatic translation:
Public
Public
9 hours ago
Hello Luxwolf,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Librabet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
