The player from Austria had requested a withdrawal two weeks prior from Librabet, but the process was constantly delayed with excuses from customer support regarding the finance department's workload. The withdrawal had not yet been processed. The Complaints Team had contacted the casino, which confirmed that the player's withdrawal request of 362.43 EUR was processed on November 2, 2024. The player was advised that the funds could take 3-5 working days to appear in his account. However, the player did not respond to follow-up inquiries, leading to the rejection of the complaint due to a lack of further communication.