A player from Finland reports that the casino didn't provide the welcome bonus as anticipated. The complaint was rejected as it is up to the casino to decide who gets bonus.
Librabet Casino - Player not provided welcome bonus.
Amount: €25
Librabet Casino
Safety Index:Very highSafety Index
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9.3
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
11 months ago
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11 months ago
Translation
The casino did not provide a welcome bonus.
Automatic translation:
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11 months ago
Hello kassuplayer6,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Librabet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you register into the casino and if your account is already verified? Did you deposit anything into the casino?
Please note that bonuses are a good-will of the casino and if they do not offer any bonus to you, there is nothing you or anybody could do as it is entirely their decision whether you get it or not.
Looking forward to your answer.
Regards,
Nick
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11 months ago
Translation
Could you tell me when you registered at the casino on December 5, 2023 and is your account already confirmed: No? Did you deposit anything at the casino? 25€ and I started the deposit by pressing the welcome bonus thing advertised on the page, but the bonus didn't come. Also in live chat, the same answer as in others, that they don't give bonuses.
Automatic translation:
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11 months ago
Hello kassuplayer6,
Do I understand it correctly that you had available bonuses within your casino account and you deposited through that link? Also can you please advise if your deposit is still on your casino account or did you play with it?
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11 months ago
Dear kassuplayer6,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
Translation
Hi, that's exactly what I did, i.e. I activated the bonus from a page that wasn't given then. I played the money.
Automatic translation:
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11 months ago
Please understand that the allocation of bonus rewards is entirely at the discretion of the casinos, and they have the authority to decide whether a player is eligible for bonuses or not.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case especially if you have played away the balance, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint.
Also please keep in mind that if you ever experience such issue, contact the casino right away and do not use the deposited balance.
Thank you for your understanding.
