HomeComplaintsLibrabet Casino - Player faces issues accessing the casino after deposit.

Librabet Casino - Player faces issues accessing the casino after deposit.

Amount: €20

Librabet Casino
Safety Index:High
Submitted: 11 Dec 2024
Case opened Current status

Waiting for player to reply

6d 5h 6m 21s

Case summary

18 hours ago

The player from Greece is unable to log into the casino after depositing 20 euros through FUNID. She expresses frustration over the lack of assistance from FUNID despite providing proof of the issue.

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1 week ago

What's going on with this casino? I deposited 20 euros through FUNID and I can't log in to play! Neither from the website, nor through the FUNID application! Also, why doesn't Funid help when I tell them my problem with proof? omg!!!!

What is finally happening with these casinos?

Whattt!!!!

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6 days ago

Dear Antonia1997,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

How long have you been playing at this casino? Is this the first time you’ve had difficulties accessing the website?

Have you tried clearing your browser history, cookies, and cache, or using a different device or browser to access the casino?

Have you contacted customer support via email to inquire about the problem?

Have you attempted to search for a working link to the casino through Google or another search engine?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika


Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

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6 days ago
Translation

I opened an account yesterday through Funid, first time playing, I spoke to a representative and it doesn't help! I've done all the necessary steps and still the same thing happens, he can't access it as far as I know! I want my money back since I can't even play anywhere else

Automatic translation:
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18 hours ago

Please forward me the screenshots of the error you see when you try accessing your casino account. Also, kindly send me the conversations with the casino customer support that could be relevant to the investigation of your case. My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Antonia1997 has 6d 5h 6m 21s to reply

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