Librabet Casino - Player complains about denial of a bonus.

Hello, I received an offer in my email from the Librabet.com website: How does a triple match on your deposit sound? 🤑 The triplet is available today - if you deposit 20€, you'll get a total of 80€ to play with! 💰

I went to the website, deposited 20€, and entered the chat to ask about the bonus. Apparently, I can't get the bonus due to a managerial decision of the website? My friend received the same bonus and it was activated. Why does the site send me these offers in the email and then doesn't honor them?

Attached are the email, the chat discussion, and the deposit.

I haven’t played with the money (20€) and I want it off the website. (This same site didn't give me a welcome bonus either.)

Thank you, Aleksi

Dear kassuplayer6,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Librabet Casino.

It's important to understand that casinos have the right to revoke a player's bonus privileges if they suspect any irregular or questionable activities. This is a general practice followed by casinos. They are not obligated to provide bonuses and can restrict or withdraw the privilege of receiving them at any time without notice. Although informing players of new restrictions would be ideal, it is unfortunately not a standard practice. Based on the chat transcript you provided, it appears the casino has disabled any bonus options for your account.

I understand how frustrating it is to receive an attractive advertisement for an offer you are not entitled to. However, promotional emails are usually sent in bulk to all registered casino players whether or not they are eligible for the bonuses.

Kindly let me know if there is any other information you would like to provide. However, if there is not, I regret to inform you that I may have to reject your complaint on the grounds of being unjustified. Thank you for your understanding and I look forward to hearing from you.

Best regards

Veronika

Can they send me all sites that are same company so i know what sites i should avoid? I think this thing is so big scam...

I got like 270€ win and i get blacklisted from bonuses? 😀

Well, I went to win €150 with €20 and put the withdrawal on fire. Once you don't get a bonus, you win the money. Let's see if they even pay or if it's a complete scam.

Do I understand correctly that you submitted a withdrawal request for your winnings of €150? Has it been approved by the casino? Do you wish this complaint to remain open until you receive your winnings? Please let me know.

Hey, they paid the profit. This can be closed. I still didn't really get the bonus.

Hello kassuplayer6,

I'm delighted to hear that you have received your winnings. As I previously mentioned, please note that the casino has the right to determine who is eligible to receive bonuses. Unfortunately, we are unable to investigate the reasons behind their decisions. Therefore, we will have to close this complaint. Thank you for your understanding and cooperation.

Best regards

Veronika