Liberty Slots Casino - Player's deposit has never been credited to her casino account.

I deposited 30$ Bitcoin First time on the site..today.. it took my deposit and now the site doesn’t work to even check it my account won’t load or anything keep saying error…but before I deposited it was working fine enough to allow me to sign up…just wasted my fun money 😡

Dear foxxymommamp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account was successfully verified in the past? Have you tried any other devices to access your account? This issue might be caused by playing on one device, not logging out properly, and starting another session on a different device. Could you please advise if you’re experiencing difficulties accessing your account or if the entire website seems to be offline?

If you wish to forward any relevant screenshots, my email address is petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

i was able to get access later that day on nov 19th but my funds wasn’t added to the account after it was confirmed by my bitcoin wallet blockchain but it wasn’t added

Thank you, foxxymommamp, for the update. Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino? Please forward a screenshot of your deposit receipt to petronela.k@casino.guru.

Yes it was my first deposit I’ll try to screenshot it

no it doesn’t show up as a deposit

Could you please forward a screenshot of your deposit receipt to petronela.k@casino.guru?

i can only show the web receipt of transfer idk if that helps any

Could you please forward a screenshot of the transaction where the e-wallet address of the recipient is visible? Thank you very much.

The second screenshot has the wallet on the top of the web receipt that’s where I sent it

Thank you very much, foxxymommamp, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you

Dear foxxymommamp,

I’m sorry to hear about your problem. I’ll contact the casino and try my best to resolve the issue.

 

I would like to invite Liberty Slots Casino to join this conversation and participate in the resolution of this complaint.

Dear casino team,

Could you please confirm that the Bitcoin address shown on the screenshots provided by foxxymommamp belongs to a Bitcoin wallet held by the casino and if so, advise if the displayed amount was received by the casino?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good Day foxxymommamp,

I am Dylan, it is good to meet you.

I am sorry that your experience with us thus far has not been encouraging. I would like to assure you that we do value you as a player and we will get this sorted right away. Can you please inbox me with your casino account number so we can have this taken care of for you.

I look forward to your message.

Kind Regards,

Dylan 

Thank you, Dylan, for the reply, and foxxymommamp, for your cooperation.

I’m setting the timer for 7 days. We will await further updates from Liberty Slots Casino team.

Thank you

Issues has been resolved thank you casino guru for your help. My account was updated

Thank you, foxxymommamp, for the update and for using the Casino Guru complaint resolution center. I’m very glad the issue has been resolved successfully. We will now mark your complaint as 'Resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru