LevelUp Casino - Player's withdrawal is rejected due to alleged duplicate account.

I tried to withdraw $400

and this site keep rejected for verification

took few days for fully verified but rejected again

for reason they said my account is duplicate

thats why canceled my withdrawal again

What the hell how can i make duplicate my account?

i really can’t understand what i have duplicate my account and canceled my withdrawal

Hello Wise01092388875,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LevelUp Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they forward any kind of evidence of account duplicity?

Looking forward to your answer.

Regards,

Nick

Its done

all good now

thanks

Dear Wise01092388875,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru