The player from Australia is unable to withdraw $400 as the casino repeatedly rejects his account for verification, citing a duplicate account. He denies having a duplicate account.
The player from Australia is unable to withdraw $400 as the casino repeatedly rejects his account for verification, citing a duplicate account. He denies having a duplicate account.
The player from Australia is unable to withdraw $400 as the casino repeatedly rejects his account for verification, citing a duplicate account. He denies having a duplicate account.
I tried to withdraw $400
and this site keep rejected for verification
took few days for fully verified but rejected again
for reason they said my account is duplicate
thats why canceled my withdrawal again
What the hell how can i make duplicate my account?
i really can’t understand what i have duplicate my account and canceled my withdrawal
I tried to withdraw $400
and this site keep rejected for verification
took few days for fully verified but rejected again
for reason they said my account is duplicate
thats why canceled my withdrawal again
What the hell how can i make duplicate my account?
i really can’t understand what i have duplicate my account and canceled my withdrawal
Hello Wise01092388875,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LevelUp Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they forward any kind of evidence of account duplicity?
Looking forward to your answer.
Regards,
Nick
Hello Wise01092388875,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LevelUp Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they forward any kind of evidence of account duplicity?
Looking forward to your answer.
Regards,
Nick
Dear Wise01092388875,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
Dear Wise01092388875,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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