LevelUp Casino
Subject: Urgent Complaint Regarding Delayed $2500AUD Payout
Dear LevelUp Casino Management and license holder.
I am writing to express my deep dissatisfaction and concern regarding my recent experience with LevelUp Casino I am a regular player at your casino. I have now Once attempted to make a withdrawal of 2500, only to wait 9 whole days then for the withdrawal to get DENIED then sent back to my casino account where I was advised to resubmit another withdrawal with the same time frame as before (3-10 days). With no offer of compensation or fast tracking availability as per staff advisement. This is a disgrace.
On the 16th of OCTOBER 2023, I initiated a withdrawal request for $2400AUD from my casino account. This request was made with the utmost confidence in your casino's reputation, particularly considering its E-gaming license No. 8048/JAZ2020-13. However, I am profoundly disappointed to inform you that I have been waiting for my payout for an excruciatingly long period of 11 days as of today.
This delay in receiving my rightfully won funds has been both frustrating and inconvenient, as I had expected a timely and efficient process, as is standard in the industry. The extended waiting period has caused me significant inconvenience, and it reflects poorly on the reputation of your casino.
I kindly request that you expedite the processing of my $2400AUD payout without any further delays. It is imperative that your casino upholds its commitment to provide a fair and transparent gaming experience, ensuring that players receive their winnings promptly.
I would appreciate your immediate attention to this matter and request that you respond to this complaint at your earliest convenience. I expect that LevelUp Casino rectifies this situation and takes the necessary steps to ensure that such delays do not occur in the future.
Please feel free to contact me at this Email Address if you require any further information or clarification regarding my account or this complaint.
I hope for a swift resolution to this issue, as it will greatly affect my perception of LevelUp Casino. I trust that your casino's commitment to customer satisfaction will prevail, and I look forward to a positive and timely resolution.
Sincerely,
Chris.
LevelUp Casino
Subject: Urgent Complaint Regarding Delayed $2500AUD Payout
Dear LevelUp Casino Management and license holder.
I am writing to express my deep dissatisfaction and concern regarding my recent experience with LevelUp Casino I am a regular player at your casino. I have now Once attempted to make a withdrawal of 2500, only to wait 9 whole days then for the withdrawal to get DENIED then sent back to my casino account where I was advised to resubmit another withdrawal with the same time frame as before (3-10 days). With no offer of compensation or fast tracking availability as per staff advisement. This is a disgrace.
On the 16th of OCTOBER 2023, I initiated a withdrawal request for $2400AUD from my casino account. This request was made with the utmost confidence in your casino's reputation, particularly considering its E-gaming license No. 8048/JAZ2020-13. However, I am profoundly disappointed to inform you that I have been waiting for my payout for an excruciatingly long period of 11 days as of today.
This delay in receiving my rightfully won funds has been both frustrating and inconvenient, as I had expected a timely and efficient process, as is standard in the industry. The extended waiting period has caused me significant inconvenience, and it reflects poorly on the reputation of your casino.
I kindly request that you expedite the processing of my $2400AUD payout without any further delays. It is imperative that your casino upholds its commitment to provide a fair and transparent gaming experience, ensuring that players receive their winnings promptly.
I would appreciate your immediate attention to this matter and request that you respond to this complaint at your earliest convenience. I expect that LevelUp Casino rectifies this situation and takes the necessary steps to ensure that such delays do not occur in the future.
Please feel free to contact me at this Email Address if you require any further information or clarification regarding my account or this complaint.
I hope for a swift resolution to this issue, as it will greatly affect my perception of LevelUp Casino. I trust that your casino's commitment to customer satisfaction will prevail, and I look forward to a positive and timely resolution.
Sincerely,
Chris.