Las Atlantis Casino - Player’s withdrawal has been delayed.

I initially requested a withdrawal of $1,100.03 on 2/18/2022. I was declined the entire amount of the transfer (which I understand because the terms and conditions state withdrawals can be divided into smaller sums during payout) and was approved for $500 on 2/28/2022. I got an email from the billing department on said date (2/28/2022) saying my request was approved and would take approximately 5 business days for the funds to appear in my account. I emailed them saying that I don't have the funds in my account, and they told me that the payment has been sent on their end successfully. I called my bank and they said there are no pending or incoming wire transfers, and was told to ask the sender for a Federal Reference Number to track the wire. I emailed them for the Federal Reference Number, but they have not responded. Please help!

Dear Ted,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received any withdrawals to the same payment method from this casino in the past?

Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

That is correct, it’s been processed and the funds haven’t appeared in my bank account. My bank has said there are no pending or incoming wires, as well. Yes, I have received withdrawals to the same payment method from this casino in the past.

I fully understand your frustration, Ted. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and the funds to hit your account and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Will be waiting for 5 days and hoping for the funds to be in my account within the time frame! If not, as you mentioned, necessary measures will be taken. I appreciate it all.

Exactly, as you said. I will be back with you on Monday. Thank you once again for your patience.

Hello,

I received the funds as of today. Thank you for all your help. It took so long, but glad the funds were successfully deposited into my account today. I appreciate you all!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Ted, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru