Las Atlantis Casino - Player’s struggling to complete the account verification.

Dear BoulderJack,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you’re experiencing difficulties verifying your casino account?

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have been asked to provide credit card validation form and pics of the card. I've done this twice and am now awaiting response from the casino. The validation process began 3+ weeks ago and while I have been able to play in the interim, I cannot withdraw funds from my account.

Thank you very much, BoulderJack, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Boulderjack!

I will try my best to help you in your situation. I would like to ask Las Atlantis Casino to join this conversation to help us resolve your issue.

My account validation has been completed. No further assistance is needed.

Thanks -

BoulderJack

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.