The player from United States is unhappy with her winnings being split into several installments. The complaint was resolved as the player was successfuly verified and withdrawn her winnings.
Las Atlantis Casino - Player is criticizing withdrawal limits.
Amount: $1,632
Las Atlantis Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Las Atlantis is a scam! I gamble at a lot of online sites and seen a lot of second hand dirty crap but I read your reviews and decided to try it and deposited 60 and used a welcome bonus and got lucky and hit over 6000 but I knew from terms I read that I could only cash out 30x my deposit so that was suppose to be 1800. Then I went threw every hoop they could come up with every 3 days to get my account verified which I understand then ask if my Bitcoin is static lol another 3 day wait, it’s ridiculous how they draw that out. Then I finally got verified gotta wait another 3 days (excluding weekends) and then I was approved then another 3 days then it was accepted but only for 300 and they put the other 1300 back on my play account and I ask in chat and they said we have right to pay out in Payments read your terms, I said I saw where if it was over 2500 then I would have to but not 1600 and not so low of payments. They were not helpful just sent pre ready answers and now I’m waiting my 3 more days to see if I even see 300 in my Bitcoin account. And I ask when or if I was gonna be able to get rest and told to read the terms and conditions..what terms and conditions? My withdraw was approved! Then only 300.(waiting 3 more days to see if that goes to my Bitcoin) I would have deposited more I usually play 100- 200 a week I just was trying them out and got lucky or so I thought lol. If you can help me I would appreciate it. When I loose I don’t mind loosing but when I win I want my money or I might as well play the free version! T
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3 years ago
Dear Tammy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://lasatlantis.com/terms/:
„The large payments may be divided into smaller units and paid out, according to the Casino’s payout limits, and the Player’s current Customer Level."
https://lasatlantis.com/banking/
Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Do I understand correctly that you haven’t received any payments yet? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Thank you very much, Tammy, for providing all the necessary information via email. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
