The player from the Netherlands had faced an issue with a delayed withdrawal of 2500€ from the online casino. The player had been advised to wait for at least 14 days for the withdrawal process to be completed. After waiting, the player confirmed that the withdrawal was approved and he had received his money. Consequently, we marked the complaint as 'resolved' in our system.
Lalabet Casino - Player's withdrawal is delayed.
Amount: €2,500
Lalabet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Dear Jorgen,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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6 months ago
Thank you for very fast responding.
I will wait and contact you when i have new information
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6 months ago
I will set the timer for an additional 10 days to allow the casino two full weeks to process the payment. If there’s no development by Monday next week, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.
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6 months ago
The withdrawal is approved…. Now we have to wait… but I dont trust them. First there were a lot of withdrawals. Then my volt payments did not arrive. Constantly new excuses. But I will wait. Thanks again
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6 months ago
Dear Jorgen,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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