The player from Germany has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Germany has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Germany has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Dennis,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Did you receive any message or notification when you have tried to activate the bonus? Those Free Spins are issued for a specific slot machine, Brave Viking, have you tried to open it?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Dear Dennis,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Did you receive any message or notification when you have tried to activate the bonus? Those Free Spins are issued for a specific slot machine, Brave Viking, have you tried to open it?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Have you tried to communicate the issue with casino?
Have you tried to communicate the issue with casino?
Dear Dennis,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Dear Dennis,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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