The player from Germany tried to play with a bonus, however games weren’t working. He cancelled the bonus and was asked to wager his deposit. Unfortunately, the player lost all the money before we managed to help.
King Billy Casino (Malta) - Player’s inquiring help.
Amount: €150
King Billy Casino (Malta)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello everybody
Today I was in the live chat at this casino and they offered me a 25% bonus with a deposit of 150 euros ok why not so i took this now but the problem is that you cannot play slots well i go back to the chat and asked what that is comes a copy paste text to pay out my money again I have to implement it ok bonus canceled and in the live game as said by the support so I implemented this 1 time without any idea what I am doing but my payment was not processed ok so then 3 times but as it is so when you don't know what man is doing everything is gone. Ok so an email or an info would have been nice. I want to warn all players about this casino that was probably a very, very bad trick and I have never come across it like this
Automatic translation:
Public
Public
2 years ago
Hello Evopower140,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that the casino asked you to wager your deposit? How much money is currently in your active balance?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
2 years ago
Thank you for your email, Evopower140. Since you've lost all the balance, and have no proof of conversation with the casino, there is not much we can do to support this case. Please, let me know if there is any additional information, or if I have overlooked something, but I’m afraid I will be forced to reject your complaint. Thank you in advance for understanding.
Public
Public
2 years ago
Translation
Hello Kristina
ok a shame you can't do anything was empty money is just like that 🙂 but thank you for your help and in the future I will always take a screenshot of the chat so far had never really had problems with casinos is the first time well wish you a nice week and stay healthy
Automatic translation:
Public
Public
2 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help. Thank you and I wish you all the best too.
Please disable your AdBlock