The player from Germany deposited in the casino, but the amount wasn't credited to her casino balance. We closed the complaint because the player stopped responding.
King Billy Casino (Malta) - Player's deposit seems lost.
Amount: €25
King Billy Casino (Malta)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
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11 months ago
Translation
Hello.
I don't live in Puerto Rico but in Germany. I couldn't change the country here. So,
I made a deposit of 25 EU via Rapid Deposit on May 25th. It says it hasn't gotten there yet, but it shows as Completed on my bank account. I then contacted the casino and now my deposit is apparently not being accepted because my transaction history says the deposit was an online transfer but my bank statement shows my credit card number. I have contacted them several times and each time I am given a different reason. The support again speaks constantly. So something is wrong there and no one really wants to see where my money went. It has to be found somewhere. Can you help me? Incidentally, this has happened to me recently at 2 other casinos, which then claimed my deposit had not arrived, although I can prove it with my bank statements. And the funds never came back to my account either.
Best regards Tatyana
Automatic translation:
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11 months ago
Dear TattaLoe,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? What specific feedback did you receive from the casino afterwards?
Looking forward to hearing from you.
Best regards,
Tomas
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11 months ago
Translation
I spoke to my bank and they told me the money was definitely out. I've written to Rapid but haven't gotten an answer yet. The casino says I have to be able to prove that Rapid deposited the money from my credit card.
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11 months ago
Translation
I've tried making a deposit a few times in the past, but they've failed every time too. But I didn't lose my money in the process
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11 months ago
Do I understand correctly the failed deposits were made in different casinos on similar occasions?
Was the payment provider able to forward you the information regarding the transaction?
Do I understand you used this service in order to deposit? https://www.skrill.com/de/rapid-transfer/
I'll await your reply.
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11 months ago
Translation
The failed transaction so that my money was not credited to me has happened to me twice now. Most recently at King Billy. Unfortunately, Rapid has not yet commented on the incident. In the other case, my bank is trying very hard to get the money back. But things are looking bad there too, because the bank from the casino is not cooperative.
Automatic translation:
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11 months ago
I fully understand your frustration, TattaLoe. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 18 days to allow them one full month for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
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