Snabbare Casino - Player claims that payment has been delayed.

The casino is:

https://www.snabbare.com/sv

I wanted to uppdatera my adress and mobile number so I could whitdraw with payment method swish. They asked me to send adress and proof of ownership of the mobile number.

I sent proof of adress, salleryslip + 1 bill. I showed them that my husband stand on the phone but I am the user and my name shows there.

However if this was an issues I can take out via trustly. No problem for me.

I sent 6 months of saller slips they haven't asked for and copy of passport.

I whitdraw 70000 split up on four transaktions, 3 swish and 1 trustly. They are frozen and I can't cancel them.

There chat and costumers service does not respond via e-mail and on the chat they only refer to "relevant department is looking in to it", but no one responds. I looked on trustpilot and a few other people have the same issue.

I really want my money 😔🙏🏼

Dear hnya0858,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear hnya0858,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear hnya0858,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.