King Billy Casino (Curacao) - Player’s withdrawal requests are being denied.

Good evening, I made a deposit of 10, played and won over 100 reais, but when I went to withdraw, there was a message saying that I needed to make a deposit in order to withdraw. So, I made a deposit of 50 and, at the end of the day, I couldn't withdraw anything. I want my deposited and won money back.

Dear michellebatista469,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with King Billy Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Which payment methods did you use for depositing and requesting withdrawals from the casino? Kindly remember that using the same payment method for deposits and withdrawals is important.

Could you please specify why you are unable to withdraw anything? Do you have no withdrawal methods available or did you gamble away your balance?

Could you please confirm if you passed the KYC verification?

Have you made any successful withdrawals from this casino before?

I hope we can help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning, I couldn't make any withdrawals, it's my first time using this app and yes I did Pix, I have proof if you can show it. I just want my money and I promise not to play anymore. I just entered the app and I can send Pix but I just can't withdraw it and I also referred a friend and he won and he can't withdraw it either

Please just give my money back

Hi Veronika

There is no player with this email address in our database.

Kindest regards,

The King Billy Team

Dear King Billy Casino Team,

Thank you very much for getting in touch with us. Could you please check the player's account according to the last screenshots sent here in the thread?

Hi Veronika,

This is not our casino. We don't even have Portuguese in our casino.

Thank you for getting back to me. Although the screenshots seemed suspicious, it's always wise to double-check the information to be certain 🙂.

Michellebatista469, could you please provide me with the precise link to the casino that you're facing problems with so that we can correctly assign it in our system?

Dear michellebatista469,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.