King Billy Casino (Curacao) - Player hasn’t received Free Spins.

Even though I made the first deposit, the amount I deposited was reflected, but I did not receive the free spin bonus 200, and in the end, even if I made the second deposit, the deposit was not reflected and I did not receive the free spin bonus either. Even if you contact support, there is only one point waiting for contact from the technical team and departments. One month has passed since the first deposit. I made 5000 yen, 2400 yen and 2500 yen, but I haven't come back yet. Although the first deposit was reflected. What is a good casino? It's no good.

Dear 直人 ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Do I understand correctly that you haven't received Free Spins with your 1st Deposit Bonus?

Subsequently, you have placed another two deposits but they were not credited to your casino account at all, is that correct?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The first deposit has been made. I confirmed it. However, I didn't get 200 free spin bonuses. When I contacted support, I answered that I could not get free spins because I used the deposit. When you make the next deposit, please contact support without using it. When I make another deposit and contact support, I don't get any deposit or spin bonus. If you make more deposits, you won't get it either. I also presented a screenshot of the bank, but please wait for a while.

I made my first deposit, but I haven't received a free spins bonus. It's correct. I made two deposits after that, but I couldn't get it either. Even though the online bank is transferred to the correctly specified bank.

Dear 直人 ,

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please forward your payment receipts to petronela.k@casino.guru? Thank you very much in advance. 

There is no receipt for online banking.

But there are screenshots that have been deposited in the designated bank. Is it useless?

No, of course, screenshots of your payment transactions are not useless. Please forward them to me.

I'm sorry but we will need proof that you have deposited funds. We are unable to track the transactions without a payment receipt.

Dear 直人,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.